Privacy Policy:
1. Introduction
Shine Bright Property Group (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other relevant privacy laws.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website or engage with our real estate services, including property sales, rentals, management, and related transactions.
By using our website or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this policy.
2. Information We Collect
We may collect and hold the following types of personal information:
2.1 Personal Details
• Full name, phone number, email address, and residential or business address.
• Date of birth and occupation (where relevant).
2.2 Property-Related Information
• Details of properties you inquire about, own, rent, or wish to buy or sell.
• Property rental amounts, lease details, and tenancy references.
2.3 Financial Information
• Bank account details and payment information for property transactions.
• Rental payment records and bond-related details.
• Information for financial pre-approvals, mortgage referrals, and insurance services.
2.4 Identity Verification Information
• Government-issued ID (e.g., driver’s license, passport) for compliance with real estate regulations.
• Utility bills or other documents required for identity verification.
2.5 Website Usage Information
• IP address, browser type, pages visited, and analytics data collected via cookies and tracking technologies.
• Click-stream data, including how you navigate our website
3. How We Collect Information
We collect personal information directly from you when you:
• Contact us via phone, email, or in person.
• Visit our website and submit inquiries or requests.
• Register for property alerts, newsletters, or marketing materials.
• Apply for tenancy, buy or sell property, or engage in property transactions.
• Participate in promotional activities, surveys, or customer feedback programs.
We may also collect information from third parties, including:
• Real estate portals and publicly available records.
• Property owners, landlords, tenants, and references.
• Financial institutions, legal representatives, and mortgage brokers.
• Government agencies for regulatory compliance.
If you provide information about another individual (e.g., a co-tenant, guarantor, or referee), you confirm that you have their consent for us to collect and use their information as outlined in this policy.
4. Use of Personal Information
We use your personal information for the following purposes:
• Providing Real Estate Services: Facilitating property sales, rentals, management, and related transactions.
• Communication: Responding to inquiries, providing updates, and delivering transaction-related information.
• Identity Verification & Compliance: Ensuring compliance with Australian real estate laws and regulations.
• Marketing & Promotions: Sending property alerts, newsletters, and promotional materials (with your consent).
• Improving Our Services: Enhancing customer experience and optimizing website performance.
• Legal & Security Purposes: Complying with legal obligations, preventing fraud, and handling disputes.
You can opt out of receiving marketing communications at any time by contacting us via the details provided in Section 10.
5. Disclosure of Personal Information
We may disclose your personal information to:
• Property Owners, Buyers, Tenants, and Agents: To facilitate property transactions and services.
• Service Providers & Contractors: Including property portals, payment processors, conveyancers, removalists, utility connection providers, and maintenance contractors.
• Legal, Financial, and Regulatory Bodies: Where required by law or necessary for financial and compliance purposes.
• Third Parties with Your Consent: Where required to provide services or fulfill contractual obligations.
We do not sell or rent your personal information to third parties.
6. Sensitive Information
We will only collect and use sensitive information (e.g., criminal history, health records) with your consent, and only when required for specific property transactions or compliance purposes.
7. Data Security & Retention
We take reasonable steps to protect your personal information from unauthorized access, misuse, modification, or disclosure, using:
• Electronic Security Measures: Secure databases, encryption, and password protection.
• Physical Security Measures: Restricted access to confidential files and secure document disposal.
• Staff Training: Ensuring employees understand privacy obligations.
We retain your personal information only as long as necessary for legal, business, and compliance purposes. When no longer required, we securely delete or de-identify your information.
8. Cookies and Website Tracking
Our website uses cookies and tracking technologies to:
• Enhance website functionality and improve user experience.
• Analyze website traffic and visitor behavior.
• Store user preferences for future visits.
You can disable cookies through your browser settings, but this may impact website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing personal information.
10. Your Rights & Choices
Under the Privacy Act 1988 (Cth), you have the right to:
• Access Your Information: Request a copy of the personal information we hold about you.
• Correct Inaccuracies: Request corrections to inaccurate, outdated, or incomplete information.
• Withdraw Consent: Opt out of marketing communications or withdraw consent for certain data uses.
• Request Data Deletion: Subject to legal and contractual obligations.
To exercise these rights, please contact us using the details in Section 11.
11. Making a Complaint
If you believe we have handled your personal information in breach of the APPs, you can lodge a complaint by contacting us. We will acknowledge your complaint within 14 days and aim to resolve it within 30 days. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Overseas Data Disclosure
We generally do not disclose personal information to overseas recipients. If required, we will ensure any overseas transfers comply with Australian privacy laws and protections.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website, and significant changes will be communicated where necessary.
14. Contact Us
For privacy inquiries, access requests, or complaints, please contact us at:
Shine Bright Property Group
Email: info@shinebrightproperties.com.au
Phone: 0414 040 234
Address: PO Box 2357, Sunnybank Hills QLD 4109
For further information on privacy rights in Australia, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.